The Help Centre

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Current Status

This page lists any current system issues that might be affecting your ability to interact with the Site.  If you are experiencing a technical issue that is not listed, please check the Help Desk.

Area Affected Details
Monday 29th May EU & UK Bank Transfers Delay Monday 29th May is a Bank Holiday where our Bank payment processor is located.

This means that funds expected from transfer requests scheduled for Tuesday, May 30th will likely arrive a day later than usual.

This delay will affect payments being made via:

    FPS - UK Bank Transfer
    ESP - EU Bank Transfer

Firstchoice Pay, Paxum and Paytoo are fully automated systems and are expected to be unaffected though should any issues arise that require intervention by their staff then the earliest they could be resolved would be Tuesday when offices re-open for business.

Black Screen in JustCamIt *FIXED*

A Windows Update on 30 April has caused an issue with JustCamIt and may other webcam programs.  These programs are now showing a black screen instead of the actual webcam picture.

UPDATE 12 May - Apparently a fix has been issued by Microsoft.  Please ensure your computer is up to date with all Windows Updates. 

On Windows 10, click the start menu and type 'check for updates', then install.

Phishing - Calls, Emails, SMS & Skype If you have received an email, SMS. message on Skype or even a telephone call from someone claiming to be from SwingFree.co.uk or suggesting that you need to verify or provide login details to them, then you have been targeted by a phishing attack.

Phishing is when someone tricks you into giving out your login details and then they take over your profile, withdraw your funds and worse.

The message may ask you to provide personal information or to click on a link that takes you to a "lookalike" SwingFree.co.uk Site where you are asked to "Login".   Doing so enables these criminals to get your real login information which they then use to access your SwingFree.co.uk Profile.

Please be vigilent, it seems that all forms of communication are being used to try and fool unsuspecting members into giving out their personal information:

  • Emails often say your profile will be deleted if you do not provide login details.  Others say you need to do something or other, verify or provide a Ukash voucher code.  Some emails are circulating inviting you to join a Group on the Site.
     
  • SMS messages ask you to send your login details to an email address that looks like "adultwork" but is not actually something@adultwork.com.  One recent SMS message stating 'YOUR PROFILE IS NOT TRUST!' asking members to upload their documents to http://nonameeeee.esy.es/ is clearly a scam.
     
  • Websites host pages that look like the SwingFree.co.uk login page, but all they do is capture your login details.  Always check the URL is adultwork.com.  Alternatively they may ask for the entry of a Ukash voucher code saying you need to pay for something.  One recent email asks members to log into www.adultworksms.com/activate.htm - this is a scam and will re-direct you to a fake login page.
     
  • Calls have been received by members where the caller is claiming to be performing some task for SwingFree.co.uk for which you need to give them information. This includes calls asking you to supply/re-supply your Verification documents.  We would never call asking for this info.
  • Internal Emails have been received by members where they have been sent  AdultWork.com links to check.  
    The links show all the letters being in upper case - this hides the fact that the 'O' is in fact a zero e.g. http://WWW.ADULTW0RK.COM/PROFILEID=  These links will re-direct you to a fake login page.
AdultWork.com NEVER send messages asking for your details. Please ignore and report such messages via the Help Centre.

NEVER, NEVER, NEVER GIVE OUT YOUR LOGIN DETAILS, EVER.

Always check that the URL in your browser reads www.adultwork.com exactly and only. For example, adultwork.com.something.tk,r adultwork.zz.mu or adtwork.com are not legitimate sites.

If you think you may have been a victim of this scam change your password immediately.  If you use the same password on your email account, change that too.

As a rule with any form of Internet-based communication, exercise caution when receiving emails, SMS or IMs requesting any kind of personal information.  We will always ask for it to be uploaded to the Site and correspondence will always come from an @adultwork.com email address, (not something like webmaster.adultwork@outlook.com, webmaster.adultwork@live.co.uk, secure@update-adultwork.com, update@adultwork-security.com, customers@adultwork-verification.com, customers@adultwork-update.com, suport.adultwork@live.com, support.adultwork@outlook.com, 143882.148969514011614@email.adultwork.com, AdultWork@tech-center.com, adultwork@accountant.com, adultwork@account.com,AdultWork-Account-Verification@europe.com, secure@adultworkupdate.com, AdultWork-AccountVerification@rescueteam.com, adultwork@adultwork--webmaster.com, secure@alertadultwork.com or Adultwork.Members@mail.escritoriosigma.com.br, reply-adultwork@mail.com, adultwork@fastservice.com, ADULTWORK.INFO.UPDATES@sahivalue.com, adultworkidentification.com@gmail.com, reply@b22.banan.cz, adultwork.com@aol.co.uk, adultwork@webname.com, accountverification@rescueteam.com, verification-adultwork@tech-center.com, adultw2@aol.co.uk, Profileadultwork@yahoo.com, webmaster@adultwork-verification.com), email@adultwork.me, suport.adultwork.com@gmail.com, adultwork@linuxmail.org, adultworkverification@mail.com, UpdateAdultWork@email.com, adultworkupdate@workmail.com, adultworkmember@email.com, adultwork_team@aol.com, adultwork.suport@gmail.com, contact.adultwork@gmail.com, adultworkpassport@mail.com, webmaster@adultwork-accounts-verifications.com, adultwork.approved@mail.com, adultwork@approvedmail.com, support@adultworkpass.co.uk, adultwork.verification@europe.com, webmasters@adultwork.org.uk, adultworkfastservice@fastservice.com,verifications-adultwork@europe.com, adultworkpass@mail.com, adultwork.asp@mail.com, adultwork.update@email.com,  adultwork.team@mail.com

More information on how we may contact you can be found here.

If in doubt, check with us via the Help Centre.

Password Sharing Between Sites

Please make sure that your SwingFree.co.uk password is not used in conjunction with any other websites.

Over the weekend of 12/13th January, the Site was being scanned by potential hackers using a database of usernames and passwords from another Site.  We are trying to identify what other Site has been comprimised but as a general rule you should always use a unique password for every site you register with.

If your SwingFree.co.uk password is the same as your password for your email account, Facebook, Flickr or any other website, please change it now.

Client Connections - Sending Proposals & Flirts

Due to the excessive number of members reporting New Flirt/Proposal Notifications as spam/junk, we have had to temporarily disable the sending of Flirts and Proposals.  Unfortunately their actions are impacting the delivery of normal new email/booking notifications.

We are developing a mail management system so members can select exactly which emails they would like to receive. 

Please accept our apologies for the inconvenience caused.

Delivering email to Yahoo addresses

We regret that due to new anti-spam techniques deployed by Yahoo, some people may not be receiving e-mail from us.

It is not only ourselves that you may not be receiving mail from, this problem is affecting many sites.

Here is an interesting discussion of the situation.

Unfortunately despite our numerous attempts to contact Yahoo they are unable to comprehend the problem we're experiencing, despite it been due solely their own misguided rules.

Here's a help page at Yahoo.  You will note that they make no mention of them deliberately refusing mail to make the server retry, (which they believe spammers will not do).

We would recommend you use the email account provided with your Internet connection provider.  If this is not possible then Hotmail (.com) and Googlemail.com are the best free alternatives.

Change your email address here.

To meet with the requirements of most email providers our servers have reverse DNS and SPF records configured.  To specifically meet with the requiremets of Yahoo, all mail is also tagged with the proper DomainKeys and DKIM security keys.

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