| Area Affected |
Details |
|
 |
| Payments Delay 1 Day W/C 26-May: UK Bank & Cheque |
Monday 27 May (Spring Bank Holiday UK, Memorial Day USA) is a Bank Holiday. Some of our payment processing offices will be closed. Payment files normally submitted to them on a Monday will now be processed and confirmed as paid a day later than usual. Please add 1 day to expected receipt times for UK Bank, CHAPS/BACS and Cheque payments.
We envisage that ESP Bank Payments should go through as normal. Payoneer and PayToo transfers should go through as normal too though any non payment queries for these methods can not be actioned till their offices re-open on the 28th May. |
|
 |
| ESP Payments 1 Day Delay W/C 19-May-13 |
Monday May 20th is Victoria Day in Canada and a Bank Holiday. Some of our payment processing offices will be closed. Payment files normally submitted on a Monday will now be processed and confirmed as paid a day later than usual. Please add one day to expected receipt times for ESP Bank payments. (E.G. if your funds normally arrive on a Thursday you can expect them on Friday.) We envisage that UK Bank (CHAPS), cheque, Payoneer and PayToo payments will go through as normal. Anyone still using the ESP method (BIC + IBAN) to credit a UK bank account should switch the UK Bank method (sort code + account number) as soon as possible. These payments arrive quicker, attract no fees or currency conversion issues. We apologise if this bank holiday does not coincide with one in your country and proves inconvenient.
|
|
|
| SMS Problems |
Since 18:00 UK time on Tuesday 14 May (yesterday), our upstream SMS provider has been having some issues accepting messages from customers such as ourselves. The issue is being investigated by them and we are awaiting a resolution. It seems to be intermittent, so some messages are getting through, others not. This will be affecting all SMS. Webcam/phone chat booking notifications, Credit Requests, Availability changes and 2-Way SMS. |
|
|
| Phishing Emails - Asking for ID/Face Photos |
We've have received reports that someone is sending emails pretending to be from AdultWork.com.
One example is an email from "adultworki@rocketmail.com". This has nothing to do with us.
Please exercise caution when receiving emails requesting any kind of personal information. We will always ask for it to be uploaded to the Site and correspondence will always come from an @adultwork.com email address.
More information on how we may contact you can be found here.
If in doubt, check with us via the Help Centre. |
|
|
| Password Sharing Between Sites |
Please make sure that your SwingFree.co.uk password is not used in conjunction with any other websites.
Over the weekend of 12/13th January, the Site was being scanned by potential hackers using a database of usernames and passwords from another Site. We are trying to identify what other Site has been comprimised but as a general rule you should always use a unique password for every site you register with.
If your SwingFree.co.uk password is the same as your password for your email account, Facebook, Flickr or any other website, please change it now. |
|
|
| Client Connections - Sending Proposals & Flirts |
Due to the excessive number of members reporting New Flirt/Proposal Notifications as spam/junk, we have had to temporarily disable the sending of Flirts and Proposals. Unfortunately their actions are impacting the delivery of normal new email/booking notifications.
We are developing a mail management system so members can select exactly which emails they would like to receive.
Please accept our apologies for the inconvenience caused. |
|
|
| Delivering email to Yahoo addresses |
We regret that due to new anti-spam techniques deployed by Yahoo, some people may not be receiving e-mail from us.
It is not only ourselves that you may not be receiving mail from, this problem is affecting many sites.
Here is an interesting discussion of the situation.
Unfortunately despite our numerous attempts to contact Yahoo they are unable to comprehend the problem we're experiencing, despite it been due solely their own misguided rules.
Here's a help page at Yahoo. You will note that they make no mention of them deliberately refusing mail to make the server retry, (which they believe spammers will not do).
We would recommend you use the email account provided with your Internet connection provider. If this is not possible then Hotmail (.com) and Googlemail.com are the best free alternatives.
Change your email address here.
To meet with the requirements of most email providers our servers have reverse DNS and SPF records configured. To specifically meet with the requiremets of Yahoo, all mail is also tagged with the proper DomainKeys and DKIM security keys. |
|
|
